Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact us immediately. We kindly ask that you provide a clear photo of the damaged item. Upon verification, we will promptly send a replacement at no additional cost to you.

​Returns Due to Product Issues: If you are dissatisfied with a product for any reason other than damage or defect, please contact us within 10 days of purchase to initiate a return. Returns are only accepted for unopened and sealed products. Once the returned item is received by our store, we will issue a refund to the original payment method used for the purchase.​

Non-Returnable Items: Due to the consumable nature of our products, we cannot accept returns on items that have been opened or used. Additionally, certain products may be exempt from returns for hygiene or safety reasons. These include but are not limited to teas, herbs, and personal care items.​

Refunds Process: Refunds will be processed within 5-7 business days of receiving the returned item. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective product.

​Exchanges: We do not offer exchanges on products purchased from our store. If you wish to exchange an item, please initiate a return according to our refund policy and place a new order for the desired item.

​Contact Us: If you have any questions or concerns about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at [email protected] or call our store during business hours.

We're here to help make your shopping experience with Euphoria Kratom as enjoyable and hassle-free as possible.